Shipping Policy
*Important Note:Β Due to COVID-19, postal networks are experiencing international delivery delays, please allow additional time for the delivery of your order.Β We appreciate your continued support during this tough time and thank you for being part of theΒ Havanex Family.
HOW MUCH DOES SHIPPING COST AND HOW LONG IS DELIVERY?
We currently offerΒ Free Standard Shipping on all orders over $50Β from our warehouses in Asia, Europe or in the USA.Β No promotion code necessary.Β
No hidden fee guaranteed.
OrdersΒ can takeΒ between 7-14 business days, although most of the time they arrive earlier. We use that time frame to take intoΒ consideration any potential delays during transit, which are unfortunately out of our control.Β
HOW DOΒ I TRACK MY ORDER?
All orders fromΒ Havanex are sent via a traceable method.
You can easily check the tracking status by entering yourΒ Order Number (e.g. " 8815 ") and your personal email on theΒ Track Orders Page.
HOWΒ DO I USE A DISCOUNTΒ CODE?
Once you've reached the checkout stage, enter your discountΒ code into our discount bar and click 'Apply'. If the code is valid, your discount will be applied.
Please note, only one promotion/discount code is redeemable per order.
WHEN WILL MY ORDER BE SENT OUT?
Orders are dispatched between Monday - Friday 9.30 am - 6.30 pm AEST/AEDT.
Please allow up to 1-3 business days from order confirmation to dispatch.
Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
AVERAGE SHIPPING TIME
Shipping time varies by location.
United States
7-14 Business days
Europe, UK
7-14 Business days
Australia, New Zealand
7-14 Business days
Japan
7-14 Business days
Canada
7-16 Business days
Β
Max delivery timeΒ β 45 business days.
*This doesnβt include ourΒ 1-3Β working days processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is processed and shipped.Β
LOST/MISSING PACKAGES
Havanex are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addressΒ areΒ correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
If you ordered two items on the same day, in most cases you will receive them in one package.Β However, if one of the items you ordered was low in stock, that's when you may receive one item before the next. So don't panic if you don't receive all of your items at onceβ¦they will get to you!Β Β
WHAT DOES BEING PROCESSED MEAN?
We have received your order and we are quality checking and preparing your order for shipment.
Orders are dispatched between Monday - Friday 9.00am - 8.00pm AEST/AEDT. Please allow up to 48 hours from order confirmation to dispatch.
Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
WHATβS YOUR RETURN/REFUND POLICY?Β
We accept returns within 30 days of delivery.
PleaseΒ clickΒ hereΒ to read our full refund policy.
I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
Please allow 24-72 hours to receive your tracking information after your order has beenΒ shipped.
If you still haven't received your tracking information within this timeframe after your order has been shipped, please contact us at havaneex@gmail.comΒ
OH NO, I ORDERED THE WRONG SIZE OR COLOUR! I PUT IN THE WRONG SHIPPING ADDRESS! CAN I CHANGE IT?
If this happens to you, just contact us as soon as you can and we MIGHT be able to take care of it.
However, we can't make any promises. We usually start processing your order immediately after you place an order.
If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.Β
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, weΒ will help resolve the problem as fast as possible.Β
Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Contact us via email atΒ havaneex@gmail.comΒ or on our Official Facebook Page. For more information please see ourΒ refund policy.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINNERS CLUB, APPLE PAY or PAYPAL.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
At any time message us on our Official Facebook Page or email us atΒ havaneex@gmail.com
DO YOU CHARGE ANY CUSTOM FEES?
For ourΒ UK customers, youβll be charged a Customs Duty on gifts and other goods sent from outside the EUΒ by your local governmentΒ ifΒ theyβre above a certain value.
Anything underΒ Β£135Β No charge. Anything worth Β£135 -Β£630, 2.5% depending on the goods your purchase and you can obtain more information by contacting your local government.
NEED ANY FURTHER HELP?
AtΒ HavanexΒ we're always working to improve your experience with fast, simple and easy online shopping; we would love to hear your feedback and ideas from placing your order.
Email us at support@havanex.comΒ